Reducing passenger fear and anxiety a priority
If you’ve ever felt as though the Transportation Security Administration (TSA) agents at the airport don’t care at all about how you feel while being screened, you are not alone, but you might be wrong. The evidence for that assertion is that the TSA is making one particular change with the goal of making the experience better for travelers.
In a move aimed at reducing passenger fear and anxiety while going through security checks, they plan to use more dogs with floppy ears and fewer with pointy ears. They want to lower the stress levels of passengers and they don’t want people to feel afraid. They especially want to make sure that they are not frightening children.
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via Whisker Therapy